CONTACT & INFO

Need information about your stay, a special request or information about the hotel?

FAQ: Your Questions, Our Answers

Yooma - Robot

Find answers to the most frequently asked questions about reservations, rooms, hotel services, and organizing your stay in Brussels. Our FAQ is designed to support you and help you prepare for your visit with peace of mind.

Yes, Yooma Brussels enjoys an ideal location between Brussels-Midi station, a 5-minute walk away, and the historic center. The Grand-Place, a UNESCO World Heritage site, can be reached in a few minutes on foot or by public transport.

The hotel is located in the immediate vicinity of the Brussels-Midi station. It is easily accessible within a 5-minute walk, making it a convenient starting point for exploring Brussels and its main tourist sites.

Yooma Brussels is served by the metro, tram, and bus lines of the Brussels network. Its proximity to the Brussels-Midi station also facilitates travel from the airport and major Belgian and European cities.

From the hotel, you can easily reach the Grand Place, the Manneken-Pis, the Royal Saint-Hubert Galleries, the Mont des Arts, or the Comic Strip Museum, one of the must-see attractions in Brussels.

Yes, Yooma Brussels Midi was designed to welcome families in the best conditions. Family rooms up to 6 people, a playroom, arcade machines, and a themed universe around comics combine with practical services such as the nursery or laundry room, to fully enjoy a stay with children in Brussels.

Of course! While the Yooma Brussels Midi is designed to accommodate families, it is also a 4-star address that equally appeals to couples and business travelers. Between the private sauna & hammam, the massage room, the billiard, the bar, and the restaurant La Fresque, the hotel offers all the comfort and services of a high-end establishment, for a peaceful stay, alone, as a couple, or for work.

Yes, the large-capacity rooms — up to 6 people — as well as the numerous services of the hotel make Yooma Brussels Midi an ideal solution for school, associative, sports groups, or stays with friends. Game room, arcade, billiards, or wellness area allow everyone to enjoy the stay at their own pace, in the heart of Brussels.

The hotel offers rooms that can accommodate 2 to 6 people. These different configurations meet the needs of couples, families, and groups of friends staying in Brussels.

Yes, breakfast is served every morning at the establishment. A varied selection, consisting of sweet and savory products, allows you to start the day well before heading out to explore Brussels.

Yes, the restaurant La Fresque welcomes travelers in a friendly and warm atmosphere, 7 days a week. Mediterranean cuisine is offered à la carte at lunchtime and as a buffet in the evening, to cater to everyone's desires. It is the ideal place to share a meal with family, friends, or in a group, at the heart of the hotel.

Yes, the bar at Yooma Brussels Midi is located right next to the reception and serves all the hotel's living spaces: lounge, accessible patio, billiard room, and restaurant. Some snacks are offered to accompany a drink, a fresh beer, or a good wine — meals are still served at the Fresque restaurant. It is the ideal place to meet at any time of the day, alone, as a couple, with family, or with friends.

Yes, the hotel provides several relaxation and leisure spaces suitable for all ages: a games room, a comic-themed arcade and cinema & console for children, billiards and a sauna & steam room area for adults. Something to extend the Yooma experience throughout the stay, for both young and old alike.

Yes, Yooma Brussels Midi offers a wide range of practical services to facilitate your stay. Secured parking under the hotel, luggage storage with individual lockers, filtered water fountain, laundry accessible 24/7: many solutions designed to travel light and fully enjoy your time in Brussels, with family or friends.

Il est expressément interdit de :

I - FUMER dans les installations internes de l'hôtel (chambres, couloirs, espaces communs, parking, etc.). Si vous souhaitez fumer, des terrasses sont à votre disposition. En cas de non-respect de cette interdiction, un montant de 250,00 EUR sera facturé, faute de paiement le jour du constat, le montant sera prélevé sur la carte bancaire en garantie.

II - Les clients doivent s'abstenir de déranger les autres usagers de l'établissement par le bruit dans la chambre, les cris, la musique, etc.

III - Accomplir des actes contraires à la morale, aux bonnes mœurs et/ou à la tranquillité des autres clients.

IV - Utiliser les équipements bruyants dans les parties communes de l'hôtel. Respecter les autres clients en gardant le silence, surtout entre 22:00h et 10:00h du matin.

V - Entrer avec des boissons alcoolisées ou en état d'ébriété.

VI – Consommer de la nourriture à la réception de l'hôtel et dans les zones de bar et de restaurant. Un espace spécifique est disponible aux clients au 3ème étage.

VII - Sortir par les fenêtres des chambres du 1er étage, et d’accéder à l’espace du bassin et encore moins de s’y baigner. Cette zone est une zone privative sans protection contre les chutes, la direction décline toute responsabilité en cas d’accident ;

Le non-respect d’une de ses interdictions peut entraîner l’expulsion immédiate et sans remboursement de l’établissement.

Lors du départ, la chambre sera inspectée. En cas de constat de non-utilisation en bon père de famille (taches non nettoyables, trace graisse, de sang, de peinture, vomis, excréments etc.), une pénalité correspondant à la moitié de la valeur de l'hébergement sera facturée.

En cas de détérioration ou de vol d'objets, des frais seront appliqués sur la carte bancaire laissée en garantie. Le montant de ces frais correspondant à la valeur des objets endommagés ou volés.

Clé de chambre non restituée : 10,00 EUR

Télécommande : 25,00 EUR

Sèche-Cheveux : 25,00 EUR

Cintre : 5,00 EUR

Bouilloire : 40,00 EUR

Dégradation du linge : 25,00 EUR par pièce

Gobelets Yooma : 5,00 EUR

Machine à café : 150,00 EUR

Article 1 - Length of stay:

The guest who signs a contract concluded for a fixed period may not, under any circumstances, claim any right to remain on the premises.

Article 2 - Conclusion of the contract:

The online booking becomes effective once the guest has guaranteed it with a valid bank card. The hotel reserves the right to accept or refuse any booking request.

Article 3 – Rate Conditions:

3.1. FLEXIBLE Rates:

Flexible room only and Flexible with breakfast.

A valid bank card is required to guarantee the booking.

The rate may be changed or cancelled once free of charge up to 2 days before the arrival date (before 3:00 p.m.). In the event of cancellation after this deadline, the amount of the first night will be charged to the bank card provided as a guarantee.

In the event of a no-show, the amount of the first night will be charged to the bank card provided as a guarantee.

Please note that the rate specifies whether it is room only or whether breakfast is included.

3.2. NON-FLEXIBLE, non-amendable and non-refundable Rates:

Non-Refundable room only and Non-Refundable with breakfast.

These rates are payable at the time of booking. Prepayment of the total amount of the stay is required at the time of booking and will be charged to the bank card provided as a guarantee.

No changes or cancellations are possible. No refund is possible.

The bank card used for prepayment will be requested upon arrival.

In the event of a no-show, the hotel will not refund the amount charged, except for any tourist tax that may have been prepaid.

Please note that the rate specifies whether it is room only or whether breakfast is included.

3.3 Parking

The price is EUR 30 per day. A day starts at 3:00 p.m. and ends at 12:00 noon the following day.

Spaces are limited. You may reserve one, subject to availability, by contacting us.

Parking must be paid for upon arrival.

Article 4 - Arrival:

Guests are welcomed on the specified day from 3:00 p.m., or earlier subject to availability (fees may apply). In the event of late arrival, guests must notify the owner. The same schedule applies to parking.

Upon arrival, a valid identity document in the name of the person named on the booking must be presented.

A credit card is required as a guarantee. The information from this card is recorded and encrypted in accordance with the security protocols required by data protection regulations.

If a credit card cannot be presented, a cash deposit of €200 must be paid upon arrival.

Article 5 – Payments:

Payment to the owner by: cash, bank card or bank transfer (the transfer must be completed before the arrival date).

Article 6 - Tourist tax:

The tourist tax is a local tax that guests must pay to the owner, who then transfers it to the Finance Department. It is not included in the sale price unless specifically stated and must be paid upon arrival.

Article 7 - Use of the premises:

Guests must respect the peaceful nature of the premises and use them in accordance with their intended purpose. They undertake to return the accommodation in good condition. Smoking is prohibited throughout the establishment and may result in a fine. Any damage caused to the room, hotel equipment or common areas may incur penalties.

Article 8 - Pets:

Pets are accepted for a flat fee of €30 per night. However, staff may refuse access to certain animals.

Article 9 - Capacity:

The contract is established for a specific number of persons. If the number of guests exceeds this number, the establishment may refuse the additional guests. Under no circumstances may such refusal be considered a modification or termination of the contract at the initiative of the establishment; therefore, should a number of guests exceeding those refused depart, the price corresponding to the accommodation cost shall remain payable to the owner.

The photos displayed on our website at the time of booking are not contractually binding. The photos serve as a reference regarding space and bedding. Under no circumstances does the hotel undertake to provide exactly the room shown in the photos.

Article 10 – Children’s Policy

Babies under 3 years old may stay free of charge; cots are available upon request and subject to availability. Beyond this age, all children are considered adults and are subject to Article 9. For catering purposes, we consider a child to be between 3 and 12 years old inclusive.

Article 11 - Insurance:

Guests are responsible for all damage caused by them. They must therefore check whether their main home insurance policy includes holiday rental cover. The tenant certifies that they are covered by civil liability insurance covering their own liability and that of the persons accompanying them.

Article 12 - Disputes:

For all disputes arising from the performance or termination of this contract, only the courts within the jurisdiction of the location of the rented property shall have jurisdiction.

Article 13 - Hotel stay:

13.1. In accordance with applicable regulations, guests may be asked to present proof of identity upon arrival at the hotel.

13.2. Guests agree and undertake to use the room responsibly. Any behaviour contrary to public decency or public order will lead the hotelier to ask the guest to leave the establishment without compensation and/or without reimbursement if payment has already been made. If no payment has yet been made, the guest must pay for the nights used before leaving the establishment.

13.3. The hotel accepts no liability for the loss or theft of items that have not been secured and have not been reported upon arrival at the hotel.

13.4. Yooma Hotel has House Rules for guests. Guests accept and undertake to comply with these rules. Should guests fail to comply with any provision of the House Rules, the hotelier will be obliged to ask them to leave the establishment without compensation and/or without reimbursement if payment has already been made.

13.5. Yooma Hotel provides WIFI access (whether paid or free of charge), allowing guests to connect to the internet. Guests undertake not to use the IT resources made available by the hotel in any way for the reproduction, representation, making available or communication to the public of works or objects protected by copyright or related rights, such as texts, images, photographs, musical works, audiovisual works, software and video games, without the authorisation of the rights holders provided for in Books I and II of the Intellectual Property Code where such authorisation is required. If guests fail to comply with the aforementioned obligations, they may be accused of copyright infringement. Guests are also required to comply with the hotel’s internet service provider’s security policy, including the rules for using security measures implemented to prevent the unlawful use of IT resources, and to refrain from any act that may impair the effectiveness of these measures.

13.6. Additional Charges

The hotel provides various items of equipment. In the event of loss, damage or failure to return these items, the hotel will charge a penalty.

Smoking is strictly prohibited throughout the establishment, including in the rooms. A fixed fine will be applied.

Any damage to the linen provided will also incur penalties.

Should payment not be made on the day the damage is noted, the penalty will be charged and debited from the bank card provided as a guarantee or deducted from the security deposit.

How to get to the hotel?

Yooma - Robot

CONTACT INFORMATION

Address: Square de l'Aviation 23-27, 1070 Brussels, Belgium
Phone: +32 (0)2 520 65 65
Email: sales@yooma-hotels.com

BY TRAIN

From Brussels-Midi station, reach the hotel within minutes on foot or by public transport. A convenient solution for travelers coming from Belgium or major European cities.

BY PLANE

From Brussels-Zaventem Airport, several railway and public transport connections make it easy to reach the city center and the hotel.

BY PUBLIC TRANSPORT

Yooma Brussels enjoys excellent service thanks to the metro, tram, and bus lines located nearby.

  • Metro: lines 2 and 6 (Gare du Midi, Porte de Hal)

  • Tram: lines 3 and 4

  • Bus: several lines serve the area

Contact the Yooma Brussels teams

Our teams are here to listen to you, provide information, and assist you in organizing your stay at Yooma Brussels. Fill out the form below and we will get back to you as soon as possible.

Please validate the captcha

Les informations portées sur ce formulaire vous concernant sont à l’usage de notre établissement et de nos prestataires techniques afin de traiter votre demande. Vous acceptez notre politique de confidentialité des données personnelles. Conformément à la Loi n°78-17 du 6 janvier 1978 modifiée, et au règlement général sur la protection des données, vous disposez d’un droit d’accès, de rectification, d’effacement, d'opposition et de limitation du traitement relatif aux données personnelles qui vous concernent, ainsi que du droit à la portabilité des données et de définition de vos directives relatives à la gestion de vos données après votre décès. Vous pouvez exercer ces droits par email à l'adresse info@yooma-hotels.com. Pour en savoir plus, consultez les mentions légales.

Follow us on Instagram

Subscribe to our Newsletter

Yooma Urban Lodge - Abonnez-vous à la newsletter